Shipping Policy

We want you to have the best experience possible and enjoy shopping with us. Here are some frequently asked questions regarding shipping:

 

$5 Flat Rate shipping is available on all orders.

GENERAL SHIPPING INFORMATION:

Our warehouse processes and ships out all orders Mondays - Fridays (excluding major holidays). After placing your order, we wait for your payment to clear then ship your package which is usually within 1-3 business days after your order is placed.

DO YOU SHIP INTERNATIONALLY?

Yes we ship internationally and to most countries. 

WHEN WILL I RECEIVE MY ITEM(S)?

For all orders, please allow up to 2 - 4 weeks delivery time. Mail carriers have been overwhelmed with COVID and an increase in online shopping so we appreciate your patience.  E-Packet is our primary carrier for U.S customers and for customers in countries/regions such as Canada, Europe, UK, Australia, New Zealand etc.

HOWEVER PLEASE BE AWARE…. 

International orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Lily & Lime Dogs has no control over these charges, nor can Lily & Lime Dogs predict what they may be. 

Customs policies vary widely from country to country. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. 

OUT OF STOCK/BACKORDERED ITEMS:

In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.

I RECEIVED A DAMAGED ITEM, WHAT DO I DO?

We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.